Good evening Phil,
Many thanks for installing our new alarm system, it is indeed a first class bit of kit. Glad to have paid for the better version.
It is not often I am compelled to write about customer service but on this occasion I felt it was deserved and required.
Your engineer (Sandy, I believe his name was) was nothing short of superb yesterday in regards the installation. Given the poor guy was there most of the day and into the early part of the evening, he brilliant throughout and my father-in-law has already called me twice to ensure I send this email! He is a credit to your company and I would highly recommend your company based on his performance alone, please pass him my regards and thank him again for all his efforts yesterday.
So often, the little things are too much trouble for people these days, that it is refreshing to find someone so dedicated to making sure the customer is happy and nothing seemed an issue. Again, given that he had been there all day, he still took the time to ensure we were comfortable knowing the system and we were happy with before leaving. All in all, FIRST CLASS.
Kind regards
John Rhodes